The major strength of this book is its use of concrete examples that show how process redesign and the integration of enabling technologies have led to performance improvement and cost reduction in the largest healthcare system in the world and how these approaches transfer effectively to the private healthcare sector.

This book focuses on todays attempts to reshape the federal healthcare system. The major strength of the text lies in its use of examples that show how process redesign and the integration of enabling technologies lead to performance improvement and cost reduction. The contributors draw upon their knowledge and experience of the federal healthcare industry. Rather than intending to provide readers with the correct answers the authors map out the various new approaches.