Frontmatter -- Contents -- Foreword -- Preface -- Part I. A Knowledge Services Profession -- Chapter One. Introduction -- Chapter Two. Point of Departure -- Chapter Three. Professional Learning -- Chapter Four. Professionalism, Accreditation, and Certification -- Chapter Five. Information, Knowledge Services, and the Organization -- Chapter Six. KD/KS: Knowledge Development/Knowledge Sharing: -- Chapter Seven. KD/KS: Qualification Management for the New Profession -- Part II. Learning in the Organization -- Chapter Eight. KD/KS: Conducting the Learning Audit -- Chapter Nine. KD/KS: Determining Goals and Expectations -- Chapter Ten. KD/KS: Defining the Approach -- Chapter Eleven. KD/KS: Establishing the Program -- Chapter Twelve. KD/KS: Managing the Program -- Part III. Epilogue, Final Thoughts and Bibliography -- Epilogue. KD/KS: The Future of Knowledge Services -- Backmatter
