Jin Kang Møller is an award-winning designer and customer experience strategist with more than 18 years of experience in Europe and Asia. Her methodologies have simplified complex customer experiences, creating bottom-line impact in organizations such as OCBC Bank, Credit Suisse, and across industries from insurance and healthcare to government. Jin is a highly acclaimed trainer, TEDx speaker, and an affiliate faculty member at Singapore Management University (SMU), teaching design thinking, innovation, and leadership. She studied Change Management at INSEAD and received her MBA from The Open University, UK. She holds a BA in Art and Engineering, majoring in Visual Communications and Product Design, from Handong University, South Korea.