This book deals with the work process in the Family Health Programme (PSF). It is a qualitative, descriptive study. We present Chapter 1 - Theoretical and reflective work process and two chapters of this dissertation that gave rise to two other chapters: Chapter 2 - Family health team work process; Chapter 2 - Descriptive flowchart in the work process of the Family Health Teams (ESF). The results show that the work process of the Family Health Team employs the hegemonic model and programmatic actions through appointment-based care for the various population groups. The health team makes excessive use of soft and hard technologies centred on prescriptions, standards and care schedules. It is necessary for the ESF to commit itself to making the SUS a reality and to take responsibility for users' health with a view to guaranteeing the resolvability of health problems through the production of new technologies for care (soft and soft-hard technologies), by breaking with the system's hegemonic medical practices, with the aim of producing humanised, comprehensive and equitable care.