Today, organizations face constant changes in a dynamic and highly competitive business environment, where quality and operational efficiency have become determining factors for their long-term success and sustainability. Globalization, the rapid evolution of technology and growing customer expectations have led companies to re-evaluate their processes and strategies, seeking not only to increase customer satisfaction, but also to optimize their costs and improve their profitability. In this context, quality cost management emerges as a fundamental tool to ensure that investments in quality generate a significant return.