This is a business book that all small business owners and managers need to read. It explains why some organizations fail for no good reason, or why some executives begin sabotaging themselves at critical times in their careers. The cause is a phenomenon called 'humenergy,' the subtle and unconscious material that everyone brings to work and acts out under certain circumstances, but to the great detriment of the organization. Tipping explains how this humenergy can be easily understood and managed, and presented as an employee benefit. The result is a significant reduction in turnover, conflict, tension and negativity, and an increase in morale, job satisfaction, productivity and profits. By the author of Radical Forgiveness.