This volume covers all methods of communication in the workplace: speaking, writing and listening. It includes active listening techniques to improve work relationships and clarify communications.

"I highly recommend this book to everyone who wants to improve personal communication." Robert Faulhaber, Sr.VP., Fujitsu PC

A Reference for the Rest of Us!

Get results through assertive speaking and active listening

The fun and easy way to get your point across and resolve conflicts

Effective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully without alienating your boss or colleagues? Covering both verbal and nonverbal communication as well as e-mail, presentations, and other challenges, this friendly guide is your ticket to better communication --and a thriving career.

"Helps home the skills of even the most experienced communicator...Business life would be so much better if only everyone would read this book" -- Ed Niehaus, President and CEO, Niehaus Ryan Wong., Inc.

"What a dynamic resource and excellent coaching tool....The real-life examples are easy to relate to, as they often hit very close to home."-- Deb Eppert, Senior Director of Human Resources, Innunity, Inc.

Discover how to:

Tune into the power of active listening

Speak assertively and accentuate the possitive

Resolve conflicts with win-win solutions

Stay on the right track when writing e-mails

Handle presentations, interviews, and other challenges

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